Slash Music is a media owned and operated by MP4 Entertainment LLC (Legal Company Name: MP4 Entertainment LLC). Here you’ll find our Privacy Policy.
The address of the Limited Liability Company MP4 Entertainment: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, New Mexico, United States of America.
At Slash Music, we strive to provide the best possible service to our clients. However, we understand that there may be situations where you are not fully satisfied with our services. To address such instances, we have established the following refund policy:
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Service is not delivered: If the service cannot be delivered, the customer will be refunded in full.
- Change of Mind: If you decide to cancel your order within 24 hours of placing it and the promotion has not yet been initiated, we can issue a full refund. However, please note that a refund fee could be deducted.
2. Cases Where Refunds Are Not Issued
Refunds are not typically issued in the following scenarios:
- Results Not as Expected: While we strive to provide effective promotion services, we cannot guarantee specific results, such as the quality of streams or followers. Refunds will not be issued based on dissatisfaction with the outcome of the promotion, provided the service was delivered as described.
- Customer Error: If you provide incorrect information, such as a wrong link or details for the promotion, and the service has already been initiated based on that information, a refund will not be issued. We encourage you to double-check all details before submission.
- External Platform Changes: If changes or updates on external platforms (e.g., Spotify, Apple Music) affect the delivery or visibility of our services, we cannot provide refunds, as these are beyond our control.
3. How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
Contact Our Support Team: Reach out to our customer support team at contact@slash-music.com with your order details and a clear explanation of your issue. Provide Documentation: Include any relevant documentation or screenshots that support your refund request.
Review Process: Our team will review your request and respond within 7 business days. We may ask for additional information to assist with the review.
4. Refund Approval and Processing
Refund Approval: If your refund is approved, it will be processed back to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Partial Refunds: In some cases, we may offer a partial refund if a portion of the service was successfully delivered or if you only wish to cancel part of your order.
5. Contact Information
For any questions or concerns regarding our refund policy, please contact our customer support team at contact@slash-music.com.
We appreciate your understanding and are here to assist you with any issues that may arise. Thank you for choosing Slash Music to support your music promotion journey!
